Refund policy

Returns & Refunds

We want you to love your Majestical pieces. If something isn't right, here's how we'll fix it.

Faulty, damaged or wrong items: we'll make it right

If your order arrives faulty or damaged, or isn't what you ordered, you're entitled to a refund or a replacement. This applies to everything we sell, including made-to-order items.

  • Please let us know within 7 days of delivery. Email majestical_crystals@outlook.com with:
    • your order number
    • clear photos of the problem (and of the packaging, if it was damaged in transit).
  • We'll reply within 2 business days with your return instructions.
  • We'll send you a prepaid return label. Returns for faulty, damaged or wrong items don't cost you anything.
  • Once we've received and checked the item, we'll refund you or send a replacement, whichever you prefer.

Letting us know quickly helps us sort out claims with the carrier. It doesn't limit your rights under the Australian Consumer Law.

Made-to-order items (print-on-demand)

Our apparel, swimwear, robes, bedding, cushion covers, blankets, tights and totes are made to order just for you. Because of that:

  • They can't be returned or refunded if you change your mind. That includes ordering the wrong size, so please check the size guide before you order.
  • If they arrive faulty, damaged or wrong, you're covered exactly as above: refund or replacement, with a prepaid return label.

Change of mind (crystals and other ready-made items only)

Changed your mind about a crystal or another ready-made item? You can return it within 30 days of delivery if:

  • it's unused, in the same condition you received it, and in its original packaging
  • you email us first at majestical_crystals@outlook.com, so we can give you the return address.

You pay the return postage for change-of-mind returns, and we recommend a tracked service. The item is your responsibility until it reaches us. Once it arrives and we've checked it, we'll refund the item price to your original payment method. The original shipping charge isn't refunded.

Not available for change of mind:

  • made-to-order items (see above)
  • gift cards.

About natural crystals

Every crystal is one of a kind. Colour, pattern, inclusions, size and weight vary naturally and may differ slightly from the photos. These natural variations aren't a fault. If a piece is chipped, cracked or broken on arrival, that is damage, and it's covered as above.

International orders

  • Faulty, damaged or wrong items: covered the same way. We pay the return postage, either by sending you a label or by refunding your tracked return postage.
  • Change of mind: you pay the return postage and any charges on the way back. We can't refund import duties or taxes you paid when the order arrived.

Your rights

Our goods come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in this policy takes away those rights.

Contact

Email majestical_crystals@outlook.com. We reply within 2 business days.

Majestical · Busby NSW, Australia